Privacy Policy

Last updated: 18 August 2026

At DENVA, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, sign up for communications or purchase DENVA products.

This policy should be read together with our Terms & Conditions and Cookie information.

1. Who We Are

DENVA is an Irish skincare brand.

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, DENVA is the data controller in respect of the personal data described in this Privacy Policy.

Business/Trading Name: DENVA
Website: denvaskin.com
Country: Ireland
Email: Denvalabs@gmail.com
Business Address: Cork, Ireland

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details above.

2. Information We Collect

Depending on how you interact with DENVA, we may collect information including:

Contact information
Your name, email address, telephone number, billing address and delivery address.

Order information
Details of products you purchase, order history, delivery information, returns and communications relating to your order.

Payment information
Payments are processed through the payment providers available through our website. DENVA does not need to store your full payment card details where these are handled directly by our payment processor.

Account information
If customer accounts are available, we may process information connected with your account and purchase history.

Communications
Information you provide when you contact us, submit a form, request customer support or otherwise communicate with DENVA.

Marketing information
Your email address and marketing preferences where you choose to subscribe to DENVA news, product launches, offers or other marketing communications.

Website and technical information
Depending on the technologies enabled on our website, we may receive information such as IP address, browser type, device information, website activity and cookie or similar technology information.

3. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;
• take and manage payments;
• arrange delivery;
• provide order confirmations and delivery updates;
• process returns and refunds;
• provide customer support;
• respond to enquiries;
• operate and secure our website;
• prevent or investigate fraud and misuse;
• maintain appropriate business and transaction records;
• comply with our legal and regulatory obligations;
• improve our website, products and customer experience; and
• send marketing communications where we are legally permitted to do so.

We only process personal information where we have an appropriate legal basis.

4. Our Legal Bases for Processing

Depending on the circumstances, we may rely on the following legal bases under GDPR:

Performance of a contract
We process information such as your name, address and order details when necessary to process, deliver and manage your purchase.

Legal obligations
Certain information may need to be retained or processed to comply with tax, accounting, consumer protection or other applicable legal obligations.

Legitimate interests
We may process certain information where reasonably necessary for legitimate business purposes, such as operating and protecting our website, preventing fraud, responding to customers and improving our services, provided those interests do not override your rights and freedoms.

Consent
Where consent is required, such as for certain marketing or non-essential cookies, we will ask for your permission. You may withdraw your consent at any time.

These are among the lawful bases recognised under GDPR.

5. Marketing Communications

Where required, DENVA will only send you promotional emails or similar direct marketing where you have provided the necessary consent or another lawful basis applies.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary service communications relating to an order you have placed.

We will not treat an email address supplied solely for an order or receipt as automatic consent to unrelated marketing. The Irish Data Protection Commission specifically distinguishes information collected for transactional purposes from marketing use.

6. How We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate DENVA, including providers involved in:

• website hosting and e-commerce services;
• payment processing;
• order fulfilment;
• delivery and courier services;
• email and customer communications;
• website analytics;
• IT and security services;
• accounting and professional services; and
• other services necessary to operate our business.

These providers should only receive the information necessary for the relevant service and must handle personal data in accordance with applicable data protection requirements.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

7. International Data Transfers

Some technology or service providers used by DENVA may process personal information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including using recognised safeguards where required.

GDPR transparency requirements include informing individuals about relevant transfers outside the EU/EEA and applicable safeguards.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, consumer protection or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

9. How We Protect Your Information

DENVA takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We also aim to limit access to personal information to service providers and persons who reasonably require access for legitimate business purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies for functions such as maintaining your shopping cart, remembering preferences, understanding website performance and, where enabled, analytics or marketing.

Cookies that are strictly necessary for a service requested by the user may not require consent. Non-essential tracking technologies, including certain analytics, advertising or conversion tracking technologies, generally require appropriate consent.

Where required, you will be given an opportunity to manage your cookie preferences.

You can also control certain cookies through your browser settings.

11. Your Data Protection Rights

Subject to applicable law, you may have rights including:

Right of access – to request information about and a copy of personal data we hold about you.

Right to rectification – to ask us to correct inaccurate or incomplete personal information.

Right to erasure – to request deletion of personal information in certain circumstances.

Right to restriction – to request that processing of your personal information be restricted in certain circumstances.

Right to data portability – to receive certain information in a structured, commonly used and machine-readable format where the relevant legal requirements apply.

Right to object – to object to certain processing, including certain processing based on legitimate interests.

Right to withdraw consent – where we rely upon your consent, you may withdraw it at any time.

These rights are recognised under GDPR, although they do not apply without exception in every circumstance.

To exercise a data protection right, contact us at:

[INSERT PRIVACY/CONTACT EMAIL]

We may need to verify your identity before completing certain requests.

12. Complaints

If you have concerns about how DENVA handles your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Irish Data Protection Commission or another competent supervisory authority where applicable.

Data Protection Commission Ireland⁠

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

DENVA is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the relevant privacy policy when visiting another website or service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, the updated version will be published on this page and the Last updated date will be changed accordingly.

The Irish DPC recommends treating a privacy notice as a dynamic document and reviewing it as processing practices change.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or your data protection rights, please contact:

DENVA
Ireland
Email: Denvalabs@gmail.com
Website: denvaskin.com
Business Address: Cork, Ireland